Your VIP package will ship the same day you purchase your subscription or the day your subscription renews. Best of all, shipping is always 100% free for VIP members!

Once shipped, delivery typically takes 3-5 business days, but delays may occur due to circumstances beyond our control. If you have any questions, feel free to email us at
sales@lolojewelry.com—we're happy to help!

Great question! Your subscription will be charged every month on the same day of the month as your original purchase. If you choose a 3-month or 12-month plan, you’ll be charged every 3 or 12 months, respectively, on that same date. So, if you bought on the 15th, your charges will happen on the 15th of each month, every 3 months, or every 12 months, depending on the plan you selected.

Not at this time, but don’t worry! We carefully curate each box to bring you the best selection of goodies at the best savings. Think of it as a fun surprise every month! 🎁✨

Yes, you can! 🎁 When purchasing the VIP package as a gift, simply enter your payment information at checkout. You’ll then put the recipient’s name and address into the shipping fields, so the package gets sent directly to them. If you need any help with gifting, don’t hesitate to reach out to us at sales@lolojewelry.com. We’re here to help make it extra special! ✨

Oh no, we’re so sorry to hear that! 😟 If you receive a damaged item, please reach out to us right away at sales@lolojewelry.com. We’ll make it right and get you a replacement as quickly as possible. Don’t worry—we’ve got you covered! 💖

We want you to absolutely love everything in your VIP package! However, items from VIP packages are not eligible for returns or exchanges. If something’s not quite right or you’re unhappy with your package, please reach out to us at sales@lolojewelry.com. We’d love to help on an individual basis and make sure you have the best experience! 💖

No, the exclusive items you receive as a VIP member will be available only to VIPs like you at first! You'll get early access to these pieces before they’re released to the public. The public will eventually have access months down the road, but you’ll have had the chance to snag them first. It’s all about making you feel special and giving you perks that are truly exclusive!💖

Of course! 💖 You can totally pause or cancel your VIP package subscription at any time, and there’s no penalty or extra cost.

Just visit your Account Subscriptions Settings to make changes, or shoot us an email at sales@lolojewelry.com, and we’ll be happy to help you out! ✨